Valued 420EDC Customers,
We started our Black Friday/Cyber Monday Sale in October due to the anticipation of the upcoming Shipageddon potential. Here is some info regarding this from October for UPS/Fed Ex:
This is more recent regarding UPS:
USPS is dealing with the overflow of packages from both UPS & FedEx restricting their online customers volume over the past few weeks:
Looking at our outstanding orders, we have a single order from December 1st that still hasn't arrived as of today, December 18th (update, this was delivered on 12/22). Beyond this there are still orders that have not been delivered from December 8th moving forward.
There is not anything 420EDC can do to speed up the delivery of your package. At this point it is just a waiting game and 99.99% of the packages we ship domestically with USPS make it to where they are going. Some not as quickly as we'd like or expect.
If you have a package that takes more than 15 days to arrive from when it shipped, please contact us. Beyond this, there isn't anything we can do until 15 days has passed.
TLDR: ⚠️Please note, all carriers are experiencing delays in processing and delivery due to unprecedented volumes and COVID safety restrictions. As a result your order may experience gaps and delays in tracking event updates.
420EDC appreciates your patience while USPS handles the logistics in this trying time.
We wish you all a safe & healthy Winter Solstice and any of the other winter holidays you celebrate as well as a festive 2021.
January 31st Update: USPS is still not 100% back on track. This month we had orders shipped January 4th some of which just scanned closer to their destination yesterday. It looks like that package will be delivered sometime early this week. We need your patience while USPS gets back to standard time frames on deliveries.
February 19th Update: All carriers are affected by delays around logistics in the central US, not just USPS. We have UPS packages arriving today that were supposed to be here 3 days ago, never have we seen such a delay with UPS on a domestic shipment. Stay patient folks, it will get there, just taking longer than we should expect.
February 27th Update: Due to the events of mid-February delays are ongoing with USPS. This week we had a package sent by Priority Mail January 4th (different from the 1/31 Update) scan at its destination. We are yet to see something go missing with all of these delays. Packages are getting where they are supposed to be, it is still taking longer, sometimes much much longer than expected and yet others make it thru easy peazy fast like the old days of USPS. We are still waiting on an order sent from San Francisco to us on February 16th via Priority Mail, so we are seeing delays on orders moving in both directions across the US. Stay patient folks, your gear will get to you.
November 11th, 2021 Update: We started our holiday sales early this year to prevent this "Shipageddon" goings on as much as possible from last November. See our homepage for all the sales details. Over the past several months, we've had packages from time to time take 3-4 weeks to get delivered (this happened to about 1 package a month that we shipped, some months went smooth). This was most likely due to the lack of transportation, misinterpretation of the UN3481 sticker (thinking it needs to move by Ground only and not by air) or a combination of these two factors.
Batteries ordered alone move with a UN3480 sticker and these packages will take longer than normal to arrive. We highly recommend that customers pick up a charger during the same purchase of spare batteries. Shipping the charger with batteries together means they can move with a UN3481 sticker, which should get the package there quicker than a UN3480 sticker. On the Hohm batteries we carry, using their chargers with their batteries doubles the warranty period of the battery cell from Hohm.
We expect international packages to take longer to get to wherever they are going during the upcoming weeks. Customs delays have been ongoing since the start of the pandemic and we don't see this changing anytime soon.
We'll do our best to monitor all packages shipped by 420EDC this holiday season. We advise you to get what you need early so that you have it for when you need it. 99.99% of our packages arrive, just not as quickly as we would hope on some occasions. Please reach out to us if you have any concerns prior to ordering, there is very little we can do once a package is shipped beyond wait for it to be delivered.
420EDC is grateful for everyone's support of our efforts in these logistically difficult times.
Stay safe & healthy folks!!