What currency are your prices listed in? US$
Is shipping Discreet? Yes. We use Ecoenclose Mailers and brown boxes for smaller orders. On larger orders we use USPS Priority Mail Padded Envelopes and Boxes. Instead of 420EDC, we use FT-EDC on the return address for discretion.
How will charges show up on my credit/debit card? 420EDC will show up on your statement.
Where do you ship from? 420EDC ships with USPS out of Damariscotta Maine. Nothing we sell drop ships from other locations.
How long does shipping take? We strive to get orders out within 24 hours of receiving it (excluding weekends & USPS holidays). Smaller orders ship 1st Class Mail via USPS, 3-5 business days. Orders over 1 Pound (all vapes) ship USPS Priority Mail which generally arrives in 2-3 Days. USPS doesn't guarantee these service timeframes and due to COVID-19, USPS states that an extra day should be added to the timeframes above. Occasionally, our orders get trucked due to lack of flights and misinterpretation of the Lithium Battery Warning stickers we place on orders with a battery or battery powered device inside. Stand alone Lithium Batteries move via Ground and will take longer than 1st Class & Priority Mail.
Is there a difference between Free Shipping and Flat Rate? No. If you are eligible for Free Shipping, your order ships the same method as we ship by weight. Orders under 1 Pound ship 1st Class Mail, Domestic Orders over 1 Pound ship Priority Mail. If you decide to pay the $4.99 shipping when you are eligible for FREE Shipping (orders over $50), we'll throw in a handy cleaning tool as a thank you for helping us with the postage costs on your order.
I tried running my credit card but it didn't work. What happened? If you tried to use an American Express card, we don't accept it. If you are using a Visa/MasterCard/Discover card and run into this issue, please don't keep trying your card. Contact your bank or financial institution to find out why your card may not have gone thru. Don't keep trying your card unless you entered something wrong initially when it declined.
Can you under-declare the value of the goods for me to save on Customs Duty/VAT? This is not a request we can accommodate, the fulfillment system on our back-end is automated. We rely on importing and shipping merchandise as a company. Catering to these type of requests puts our ability to move goods into legal jeopardy and our company under increased scrutiny with customs and postal officials. Putting this request into your order notes will delay your shipment as we will contact you to relay the information above and give you the option to cancel your order.
How can I see the status of my order? The link in the order confirmation just takes me to a login page. Login to your 420EDC account to see your order status.