⚠️ For Route FAQs, Scroll Down to the Route Logo
Are there any discount codes available? If we have discount codes and promotions, please look thru our homepage entirely for full details in the banners there. Also on the banners below our logo on other pages, whether it is stationary or scrolling (device dependent), you can find discount codes there for reference as well, just not as much detail as you will find on our homepage banners. Remember that discount codes do not apply to items on our Clearance Page, EDC Vault items only appearing on that page, BonusBox or MegaBox Bundles.
Can I make an addition to my order? We are not able to add additional items to your order. You are welcome to place a 2nd order if your initial order is under "Awaiting Fulfillment" Status. If your initial order is in a "Shipped" Status, it is too late. We can refund you for shipping on the 2nd order when appropriate or if you reach out to us via chat or Contact Us, we can proactively issue you a Shop Credit for $5.99 that you can apply to your 2nd order so you aren't charged for shipping on the 2nd order or waiting for us or your bank/credit card company to refund you the $5.99. We can combine multiple orders into a single package if we have enough advance notice while our fulfillment operation works to get orders out as quickly as possible.
What currency are your prices listed in? US$
Route Package Protection Shows Up in my Cart Automatically, do I need to purchase this? We strongly recommend that all customers purchase Route Package Protection. This protects your package from Loss, Damage & Theft. Opting out of this protection means that your order is not protected and 420EDC will not be held responsible for lost, damaged or stolen orders where the Customer has Opted-Out of this service.
Is shipping Discreet? Yes. We use poly Mailers for smaller order, corrugated white & brown boxes. On larger orders we use USPS Priority Mail Padded Envelopes and Boxes along with white and brown corrugated boxes as well as larger poly mailers.
How will charges show up on my credit/debit card? 420EDC will show up on your statement.
Where do you ship from? 420EDC ships with USPS out of Nobleboro Maine. Nothing we sell drop ships from other locations.
⚠️ Internantional Orders now print on our end with a Domestic Shipping Label that goes to a USPS Facility or 3rd Party Contractor for USPS. From this point, the shipping will update although it may not update prior to this and appear stuck. Please give the order a few days to transport to the International Mail Handling facility. There is no reason for alarm on an international order that says it has shipped but is not showing any updates due to this new way of USPS processing international orders.
⚠️ Orders with a battery included in the device or separately in an order placed late morning or later in the day on a Friday will ship on Monday. We've had orders get delayed with a Battery Warning Label shipped on a Saturday specifically due to lack of transportation. We'd rather hold the order until Monday so you get the order sooner than later in the long run compared to what we've seen on orders shipped on a Saturday.
Large Packages such as LockBoxes and packages with a battery/batteries which don't include a charger or device which uses the batteries are the exception to 1st Class and Priority Mail, these will ship by Parcel Post Select Ground and will take longer to reach the customer. Multiple batteries in a shipment (whether with a device or not) may also move by Parcel Select Ground at our discretion. Our goal is to get you your order ASAP with minimal delays so we will use whichever means will do that even if it seems like a slower method of transport.
We may use UPS Ground or SurePost Ground for shipments in proximity to New England and Mid-Atlantic States. Keep an eye on the tracking you receive and reference the carrier's website directly with your tracking number. Starting April of 2023, we are also moving packages to the West Coast using USPS Parcel Select Ground, UPS Ground & UPS SurePost Ground. We will ship with whichever method will get you your order the fastest even though it may seem like a slower route. A Priority Mail package waiting a week to catch a flight which then winds up on a truck for the 3000+ mile journey is a Parcel Select or Ground package that would have been in your hands faster. We have seen this happen from time to time and our goal is to get you your order ASAP with minimal delays.
Is there a difference between Free Shipping and Flat Rate? No. If you are eligible for Free Shipping, your order ships the same method as we ship by weight. Orders under 1 Pound ship 1st Class Mail, Domestic Orders over 1 Pound ship Priority Mail, UPS Ground or UPS SurePost. If you decide to pay the $5.99 shipping when you are eligible for FREE Shipping (orders over $99), we'll throw in a handy cleaning tool as a thank you for helping us with the postage costs on your order. Large packages with LockBoxes or Battery/Batteries with/without a device or charger for the Batteries may ship via Parcel Post Select Ground.
I tried running my credit card but it didn't work. What happened? If you are using a Visa/MasterCard/Discover/American Express card and run into this issue, please don't keep trying your card. Contact your bank or financial institution to find out why your card may not have gone thru. Don't keep trying your card unless you are sure you entered something wrong initially when it declined.
My Order is in a Status of "Manual Verification Required". Should I be concerned? Our verification team is working on your order details. This can take up to 48 hours in some instances. Most orders may see this status shortly after placing the order for it to update to "Awaiting Fulfillment". Orders "Awaiting Fulfillment" are ready to be shipped by our Fulfillment team. Please be patient with us in either instance, we're doing our best to get your order shipped ASAP. We'll reach out to you through the order messaging system via your 420EDC account if we need anything from you if you created/used your 420EDC account to place the order.
Guest Checkout only leaves us with your phone number and email for contact, so be sure to whitelist 420EDC.com via email while checking your Spam Folder/Filter for communications from us. We may text you, so be on the look-out for texts from us too.
Failed verifications will not be contacted and will be Cancelled and automatically refunded. Log into your 420EDC account to check the Status of Manual Verification. Contact your bank or credit card company for refund status, we have no control over the timeframe and every institution is different with how refunds are handled.
Can you under-declare the value of the goods for me to save on Customs Duty/VAT? This is not a request we can accommodate, the fulfillment system on our back-end is automated. We rely on importing and shipping merchandise as a company. Catering to these type of requests puts our ability to move goods into legal jeopardy and our company under increased scrutiny with customs and postal officials. Putting this request into your order notes will delay your shipment as we will contact you to relay the information above and give you the option to cancel your order. Beyond this, Customs can adjust declared value as they see fit, so this type of request is only going to delay your order from being received sooner.
How can I see the status of my order? The link in the order confirmation just takes me to a login page. Login to your 420EDC account to see your order status.
Need to pay through methods not listed on 420EDC? Reach out to us via Chat or the Contact Us page to discuss.
Need to use a Gift Card? We can work with you that, just use the Chat or Contact Us
The above concludes the 420EDC FAQs. Below is the FAQs for the partnership 420EDC has with Route.com for Package Protection Insurance.
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. We're providing Green Package Protection to each order free of charge.
Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions for all orders that are purchased through our sites at no additional cost to you. "Green Package Protection" Shipping includes package protection, with the additional benefit that your shipment is carbon neutral.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Due to the Age Verification 420EDC utilizes, all orders would be refunded, the Customer can then use those funds towards a follow up purchase to reship what was lost, damaged or stolen.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- In some cases, the Route Support team may require a police report before moving forward with an order issue.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us via a Message through your 420EDC account relating to the order in question, Contact Us Page with details or live chat and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
You can file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
