FAQs

⚠️ For Route FAQs, Scroll Down to the Route Logo

Are there any discount codes available? If we have discount codes and promotions, please look thru our homepage entirely for full details in the banners there. Also on the banners below our logo on other pages, whether it is stationary or scrolling (device dependent), you can find discount codes there for reference as well, just not as much detail as you will find on our homepage banners. Remember that discount codes do not apply to items on our Clearance Page, EDC Vault items only appearing on that page and Items Already on Sale.

Can I make an addition to my order? We are not able to add additional items to your order. You are welcome to place a 2nd order if your initial order is under "Awaiting Fulfillment" Status. If your initial order is in a "Shipped" Status, it is too late. We can refund you for shipping on the 2nd order when appropriate or if you reach out to us via chat or Contact Us, we can proactively issue you a Shop Credit for $5.99 that you can apply to your 2nd order so you aren't charged for shipping on the 2nd order or waiting for us or your bank/credit card company to refund you the $5.99. We can combine multiple orders into a single package if we have enough advance notice while our fulfillment operation works to get orders out as quickly as possible.

What currency are your prices listed in? US$

Route Package Protection Shows Up in my Cart Automatically, do I need to purchase this? We strongly recommend that all customers purchase Route Package Protection. This protects your package from Loss, Damage & Theft. Opting out of this protection means that your order is not protected and 420EDC will not be held responsible for lost, damaged or stolen orders where the Customer has Opted-Out of this service.

Is shipping Discreet? Yes. We use poly Mailers for smaller order, corrugated white & brown boxes. On larger orders we use USPS Priority Mail Padded Envelopes and Boxes along with white and brown corrugated boxes as well as larger poly mailers.

How will charges show up on my credit/debit card? 420EDC will show up on your statement.

Where do you ship from? 420EDC ships with USPS out of Nobleboro Maine. Nothing we sell drop ships from other locations.

I just tracked my order today it still says: Package Acceptance & Shipment Received, Package Acceptance Pending. Is there a problem? We use bulk scans sheets with USPS so individuals packages won't scan locally. The package is with the USPS and on a truck somewhere closer to your destination. When tracking next updates, you'll see time/space travel occur as it will scan in locally at that point and also at the actual place the scan occurred very shortly thereafter. We appreciate your patience while USPS finishes up the logistics on your order.

⚠️ Internantional Orders now print on our end with a Domestic Shipping Label that goes to a USPS Facility or 3rd Party Contractor for USPS. From this point, the shipping will update although it may not update prior to this and appear stuck. Please give the order a few days to transport to the International Mail Handling facility. There is no reason for alarm on an international order that says it has shipped but is not showing any updates due to this new way of USPS processing international orders.

I Received UPS Tracking Information but it doesn't seem to be updating. Has it Shipped?: If you have UPS Tracking, be sure to "Check Details" on the UPS Tracking Page and see if there is a Postal Service Tracking ID. Copy and Paste that Tracking # into the USPS website. Reference both tracking numbers as UPS may hand the package and hand-off to USPS for the final delivery of your order.

How long does shipping take? We strive to get orders out within 24-36 hours of receiving it (excluding weekends & USPS holidays). Smaller orders ship Ground Advantage via USPS, 3-5 business days. Orders over 1 Pound ship USPS Priority Mail which generally arrives in 2-3 Business Days. USPS doesn't guarantee these service timeframes and since COVID-19, USPS states that an extra day should be added to the timeframes above. Occasionally, our orders get trucked due to lack of flights and misinterpretation of the Lithium Battery Warning stickers we place on orders with a battery or battery powered device inside. Stand alone Lithium Batteries move via Ground Advantage and will take longer than Priority Mail or Ground Advantage without a Lithium Battery Warning sticker.

In general, orders from Saturday and Sunday ship Monday. Orders from Monday ship Tuesday. Cutoff time for our fulfillment operation is ≈10am EST. Orders received after this time are considered part of the following full shipping day and would ship the 2nd day after the order was received. For example, an order received at 3PM EST on a Monday would ship Wednesday with all orders received from 10am Monday thru 10am on Tuesday. We will try our best to get orders out ASAP. Many times we can, except during peak seasons like Black Friday, Cyber Monday, Boxing Day & the 420 holidays.

Large Packages such as LockBoxes and bigger packages will move by USPS Ground Advantage or UPS Ground at our discretion. Multiple batteries in a shipment (whether with a device or not) may also move by Ground Advantage or UPS Ground at our discretion. Our goal is to get you your order ASAP with minimal delays so we will use whichever means will do that even if it seems like a slower method of transport.

We may use UPS Ground or SurePost Ground for shipments in proximity to New England and Mid-Atlantic States. Keep an eye on the tracking you receive and reference the carrier's website directly with your tracking number. We are also moving packages to the West Coast using USPS Ground Advantage, UPS Ground & UPS SurePost Ground. We will ship with whichever method will get you your order the fastest even though it may seem like a slower route. A Priority Mail package waiting a week to catch a flight which then winds up on a truck for the 3000+ mile journey is a USPS Ground Advantage or UPS Ground package that would have been in your hands faster had we chosen the "slower" method from the start.

Is there a difference between Free Shipping and Flat Rate? No. If you are eligible for Free Shipping, your order ships the same method as we ship by weight. Orders under 1 Pound ship USPS Ground Advantage, Domestic Orders over 1 Pound ship USPS Ground Advantage, Priority Mail, UPS Ground or SurePost Ground. If you decide to pay the $5.99 shipping when you are eligible for FREE Shipping (orders over $99.99), we'll throw in a handy cleaning tool as a thank you for helping us with the postage costs on your order. Large packages with LockBoxes or Battery/Batteries with/without a device or charger for the Batteries may ship via USPS Ground Advantage or UPS Ground or SurePost Ground.

I tried running my credit card but it didn't work. What happened? If you are using a Visa/MasterCard/Discover/American Express card and run into this issue, please don't keep trying your card. Contact your bank or financial institution to find out why your card may not have gone thru. Don't keep trying your card unless you are sure you entered something wrong initially when it declined.

My Order is in a Status of "Manual Verification Required". Should I be concerned? Our verification team is working on your order details. This can take up to 48 hours in some instances. Most orders may see this status shortly after placing the order for it to update to "Awaiting Fulfillment". Orders "Awaiting Fulfillment" are ready to be shipped by our Fulfillment team. Please be patient with us in either instance, we're doing our best to get your order shipped ASAP. We'll reach out to you through the order messaging system via your 420EDC account if we need anything from you if you created/used your 420EDC account to place the order.

Guest Checkout only leaves us with your phone number and email for contact, so be sure to whitelist 420EDC.com via email while checking your Spam Folder/Filter for communications from us. We may text you, so be on the look-out for texts from us too.

In the event of a Failed Verification, Customer will NOT be contacted and the order will be Cancelled and automatically refunded. Log into your 420EDC account to check the Status of Manual Verification. Contact your bank or credit card company for refund status, we have no control over the time frame and every institution is different with how refunds are handled.

Can you under-declare the value of the goods for me to save on Customs Duty/VAT? This is not a request we can accommodate, the fulfillment system on our back-end is automated. We rely on importing and shipping merchandise as a company. Catering to these type of requests puts our ability to move goods into legal jeopardy and our company under increased scrutiny with customs and postal officials. Putting this request into your order notes will delay your shipment as we will contact you to relay the information above and give you the option to cancel your order. Beyond this, Customs can adjust declared value as they see fit, so this type of request is only going to delay your order from being received sooner.

How can I see the status of my order? The link in the order confirmation just takes me to a login page. Login to your 420EDC account to see your order status.

Need to use a Gift Card? We can work with you on that, just use the Chat or Contact Us.

How can I utilize a Shop Credit I received?We currently offer Shop Credit for orders that are over $100 where the Customer purchases Route Insurance (see below details on Route). To use your Shop Credit, please log into your 420EDC account prior to making your purchase. On the checkout pages you'll see a box alerting you that you have a Store Credit to use. You will not get this prompt utilizing "Guest Checkout". Shop Credits must be used during Checkout. The credit can't be refunded to the initial order from which you received credit nor can it be used on another account created using a different email address or for an order using Guest Checkout. Please log into your 420EDC account to take advantage of your shop credit by selecting "Already Have an Account" during checkout, clicking the Ellipsis in the Upper Left on a Mobile Device by scrolling to the bottom to "Sign-In" or clicking the "Head Icon" in the Upper Right on a Desktop.

The above concludes the 420EDC FAQs. Below is the FAQs for the partnership 420EDC has with Route.com for Package Protection Insurance:

What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.

Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.

You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here

Purchased Route's Green Package Protection and looking to file a shipping issue online? File here

What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.

How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.

Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.

How Does Route Work?
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Due to the Age Verification 420EDC utilizes, all orders would be refunded, the Customer can then use those funds towards a follow up purchase to reship what was lost, damaged or stolen.

Need to file a claim? File here

How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).

When Should I File a Claim?
Marked As Delivered (Stolen)

Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
In some cases, the Route Support team may require a police report before moving forward with an order issue.

Stuck In Transit (Lost)

For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.

Damaged

Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.

All of Route’s policies are listed here

What if My Order Never Arrives or is Stolen?
If your order has not arrived, please file a claim with Route here.

What if My Order Arrives Damaged?
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.

You can file a claim with Route here.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us via a Message through your 420EDC account relating to the order in question, Contact Us Page with details or live chat and we will be happy to work with you to remedy the situation.

How Do I File a Claim for my Lost, Damaged, or Stolen Order?
You can file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.

Haven’t downloaded the app yet? Download here

What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.

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