⚠️ For Route FAQs, Scroll Down to the Route Logo
Are there any discount codes available? If we have discount codes and promotions, please look thru our homepage entirely for full details in the banners there. Also on the banners below our logo on other pages, whether it is stationary or scrolling (device dependent), you can find discount codes there for reference as well, just not as much detail as you will find on our homepage banners. Remember that discount codes do not apply to items on our Clearance Page, EDC Vault items only appearing on that page and Items Already on Sale.
Can I make an addition to my order? We are not able to add additional items to your order. You are welcome to place a 2nd order if your initial order is under "Awaiting Fulfillment" Status. If your initial order is in a "Awaiting Shipment" or "Shipped" Status, it is too late. We can refund you for shipping on the 2nd order when appropriate or if you reach out to us via chat or Contact Us, we can proactively issue you a Shop Credit for $5.99 that you can apply to your 2nd order so you aren't charged for shipping on the 2nd order or waiting for us or your bank/credit card company to refund you the $5.99. We can combine multiple orders into a single package if we have enough advance notice while our fulfillment operation works to get orders out as quickly as possible.
Can I make a change to my order? Contact 420EDC by logging into your Account Portal and send us a message. For orders "Awaiting Fulfillment" we should be able to make a minor change to an order (i.e. changing glassware selection). For orders that have "Shipped" or are "Awaiting Shipment", we've already packed the order and applied postage to ship the package. We are not able to amend or change orders that have "Shipped" or are "Awaiting Shipment".
My Order Status Says "Awaiting Fulfillment", is there an issue? Once an order is in our system and in this status, there is not any issue or problem with your order. We have not processed your order in terms of packing it to ship. Once your order is processed to ship it will transition to "Awaiting Shipment" or you'll see the status update to "Shipped" once we've finished with the order entirely.
We do not normally pack orders on weekends or holidays. If you see an order remain in Awaiting Fulfillment any longer than a day or two, we could be backed up with a backlog of orders and we'll get to your order on a First Come First Served basis in the order which we get them. Normally we get backed up during higher volume times like Black Friday, Cyber Monday and around the 4/20 holiday. 420EDC appreciates your patience while we get to packing and shipping your order. We bust our tails to get orders out ASAP.
What currency are your prices listed in? US$
Is shipping Discreet? Yes. We use poly Mailers for smaller order, corrugated white & brown boxes. On larger orders we use USPS Priority Mail Padded Envelopes and Boxes along with white and brown corrugated boxes as well as larger poly mailers.
How will charges show up on my credit/debit card? 420EDC will show up on your statement.
Where do you ship from? 420EDC ships with USPS out of Nobleboro Maine. Nothing we sell drop ships from other locations.
⚠️ Internantional Orders now print on our end with a Domestic Shipping Label that goes to a USPS Facility or 3rd Party Contractor for USPS. From this point, the shipping will update although it may not update prior to this and appear stuck. Please give the order a few days to transport to the International Mail Handling facility. There is no reason for alarm on an international order that says it has shipped but is not showing any updates due to this new way of USPS processing international orders.
Guest Checkout only leaves us with your phone number and email for contact, so be sure to whitelist 420EDC.com via email while checking your Spam Folder/Filter for communications from us. We may text you, so be on the look-out for texts from us too.
In the event of a Failed Verification, Customer will NOT be contacted and the order will be Cancelled and automatically refunded. Log into your 420EDC account to check the Status of Manual Verification. Contact your bank or credit card company for refund status, we have no control over the time frame and every institution is different with how refunds are handled.
Can you under-declare the value of the goods for me to save on Customs Duty/VAT? This is not a request we can accommodate, the fulfillment system on our back-end is automated. We rely on importing and shipping merchandise as a company. Catering to these type of requests puts our ability to move goods into legal jeopardy and our company under increased scrutiny with customs and postal officials. Putting this request into your order notes will delay your shipment as we will contact you to relay the information above and give you the option to cancel your order. Beyond this, Customs can adjust declared value as they see fit, so this type of request is only going to delay your order from being received sooner.
How can I see the status of my order? The link in the order confirmation just takes me to a login page. Login to your 420EDC account to see your order status.
Need to use a Gift Card? We can work with you on that, just use the Chat or Contact Us.
How can I utilize a Shop Credit I received? To use your Shop Credit, please log into your 420EDC account prior to making your purchase. On the checkout pages you'll see a box alerting you that you have a Store Credit to use. You will not get this prompt utilizing "Guest Checkout".
Shop Credits must be used during Checkout. The credit can't be refunded to the initial order from which you received credit nor can it be used on another account created using a different email address or for an order using Guest Checkout.
Please log into your 420EDC account to take advantage of your shop credit by selecting "Already Have an Account" during checkout, clicking the Ellipsis in the Upper Left on a Mobile Device by scrolling to the bottom to "Sign-In" or clicking the "Head Icon" in the Upper Right on a Desktop.
Do I need to clean the gear received from 420EDC prior to first use? Yes, we recommend that you clean your gear so that it up to your standards for cleanliness prior to your using it. You should also inspect the gear for damage that may have occurred in transit or for any issues that were missed by the quality control team who manufactured the gear. Please reach out to us if you have questions on how to clean or if you are concerned with any part of your order.
The above concludes the 420EDC FAQs. Below is the FAQs for the partnership 420EDC has with Route.com for Package Protection Insurance:
What is Route Package Protection?
Route's Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Looking to file a shipping issue online? File here
What is the Route Sustainability Initiative?
Route is committed to its long-term sustainability initiatives, which include offsetting carbon emissions for all Route Protected orders. This dedication enables us to actively promote immediate climate action and take pride in our contribution towards building a more environmentally friendly future.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing. Due to the Age Verification 420EDC utilizes, all orders would be refunded, the Customer can then use those funds towards a follow up purchase to reship what was lost, damaged or stolen.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included for merchants who do not have Automatic Issue Resolution (AIR), also known as Resolution via Platform (RVP).
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered.
- In some cases, the Route Support team may require a police report before moving forward with an order issue.
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 365 days from the order date.
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us via a Message through your 420EDC account relating to the order in question, Contact Us Page with details or live chat and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
You can file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
