Shipping & Returns

Shipping & Returns

SHIPPING INFO

All products shipped using USPS Priority Mail Insured or 1st Class Mail if under 16oz. 

Domestic shipping normally takes 3-5 business days within the US on Priority packages and 5-7 business days on smaller 1st Class Mail packages..  International shipping normally takes 15 business days but can take as long as 60 business days due to customs delays.

If your package is lost in transit, or delayed for more than 15 Business Days (for domestic orders, allow 30 business days for international), please contact us through the Contact Us page or Chat. If you ordered spare batteries without a vape or charger, please allow an additional 15 Days business days for USPS to handle the Lithium Battery logistics on the ground transport.

Shipping is Discreet for your Orders.  Billing shows up on your credit card or bank statement as:  420 EDC

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, please check your local laws to be sure prior to ordering.  We are not shipping to the following countries due to customs controls on our gear:  UK, Mexico, Israel and Turkey.  Presently, we can only ship Priority Mail to Australia, any smaller orders that would shipped by 1st Class International Mail will be refunded and cancelled, you must order more than 1 pound of gear, so inquire with us if you have questions about an order for Australia.  

International Customers will be charged VAT/Tax and Customs Handling fees on orders entering the recipient's destination country in order to retrieve parcels for pickup. 

We use UN3481 and UN3480 stickers when shipping orders with batteries.  UN3481 can be flown with Priority Mail but sometimes these packages get put on trucks for a multitude of reasons that are beyond our control at 420EDC.  Should a package with a UN3481 move by ground it can take significantly longer than a standard Priority or 1st Class package.  We appreciate your patience while USPS takes care of the logistics. 

If you order batteries alone, they ship via Ground with USPS and move slower than other mail.  We strongly recommend that you order a charger when you order batteries so that we can use a UN3481 sticker in place of the UN3480, which should get you your package quicker.  Batteries alone can't be shipped outside North America. 

Returns Info

No Opened & Used Returns are accepted due to the nature of the products we sell. Return policy is 14 Days, no questions asked on unused/unopened products.  Email us to arrange Return Merchandise Authorization (RMA).  Customer is responsible for return shipping fees and initial shipping fees will not be refunded, only the goods purchased.  If we send you the wrong items or defective items, we'll handle the return shipping, please contact us for return shipping labels.  If you order the wrong items and need to exchange them, the customer is responsible for shipping the items to be exchanged back to 420EDC and shipping fees on any subsequent shipments back to the customer.  Both Storz & Bickel and dotLeaf devices come factory sealed from the manufacturer (Arizer seals their device inside the box), we cannot accept returns on any device that is has been opened/unsealed.

Returns Policy
You may return any new, unopened and unused items within 14 days of delivery for a refund. There are no returns for anything we sell on our Clearance Page.  

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

All manufacturer's warranty issues should be handled directly with the manufacturer.  We can help you with this process in any way that we can.  

Refused parcels sent by 420EDC are subject to a 10% restocking fee, if you refuse an order, please contact us immediately to avoid this fee being assessed.  Returns missing items or showing signs of use subject to 10% Restocking Fee.  Shipping costs are non refundable once an item has shipped, free shipping fees will be assessed on returns for refunds.  Free Shipping fees incurred on the initial shipment will be deducted from the amount refunded in addition to the 10% Restocking Fee on items used or missing parts.  Any parts/items missing from a return are subject to MSRP pricing on the items not included that were part of the initial order and will be deducted from the amount refunded.   

Lost/Damaged Parcel from 420EDC:

As mentioned above, if your package takes longer than 15 business days to arrive on a domestic shipment, please contact us.  For international orders, please reach out after 30 business days.  We can file a claim with USPS.  Once the claim is approved (normally 2-3 days for domestic shipments, international will take longer to investigate) we will send out a replacement order.  Should the initial order show up in the interim, please accept it and refuse the 2nd package you receive (DO NOT OPEN IT, Mark it "RETURN TO SENDER" or "REFUSED" and return it to your US Postal Service Mail Carrier or Post Office) from us as we will need to repay USPS for the Insurance Claim received from your 1st Parcel.

In the event of damage:  Customer is responsible for filing a damage report with their local US Post Office.  All contents in the package must be turned over to USPS whether damaged or not and presented in the fashion they were received.  Do not discard any packaging or content from the package.  The entire parcel should be photo documented by the customer and these photos need to be emailed to us (a lower resolution is OK).  Document the package, shipping label and where there is any damage outside the package, do the same for anything damaged inside the package before surrendering it to USPS and completing the damage report with the Post Master at your local Post Office.

Secure Delivery Location:

We suggest that the customer provide us with the most secure delivery address possible in order to prevent mail theft.  Should the customer not have a secure area where mail is received, then we suggest that the customer setup a Hold Mail Request or Package Intercept with USPS to Hold the Package for PickUp at the Post Office.  Package Intercepts, if successful have a fee involved that must be paid to USPS once the customer receives the tracking number from a Shipped Package via 420EDC, we recommend doing this ASAP so USPS can intercept the package.  Should the Customer Suspect Mail Theft, a report must be filed with your Local Police Department and/or Postal Inspectors to investigate.  Customers with a USPS PO Box do not have to be concerned with this as USPS will secure your package until you pick it up. 

Should the Customer Receive the Wrong Order or Wrong Items:

We are only human and apologize for any mistakes of this nature, should they occur 420EDC will take care of the return on the wrong items/order.  Once we receive this order back, we'll get the proper gear out to you on a follow up shipment.  Contact us via the Contact Us Button or Chat for support on such matters, we'll work to rectify the matter as soon as possible.

Thank you in advance for your support of 420EDC!

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