Shipping & Returns

Shipping & Returns

Prior to placing an order through our shop, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us via the Chat Button or Contact Us page. Please check our FAQs Page for any questions you can't find the answer to here as well.

We ship your items from Maine, nothing is drop-shipped or sent via a 3rd Party.  We bust our tails to get your order out the door ASAP.  Since we are in a corner of the country, we appreciate your patience while USPS & UPS work to get you your package quickly and safely.

We Recommend that if you create/use a 420EDC Account when you Check Out.  Guest Checkout provides us with limited ability to contact you Post-Transaction should any issues arise.  Lastly, to avoid delays, please input your address accurately.  Additional address verification will delay your order. 

SHIPPING INFO

We will ship packages primarily using USPS and in some instances UPS (or a combination of the two with SurePost).  We do not offer any guaranteed shipping services.  Depending on the size and content of the package we will ship orders under 1 Pound in Weight using USPS 1st Class Mail in most cases.  Orders over 1 Pound will ship USPS Priority Mail, USPS Parcel Select Ground, UPS Ground or UPS SurePost Ground at our discretion.  Tracking information can be found with your Order by logging into your 420EDC account.  We recommend going directly to the Carrier's website for best tracking details.

USPS Priority Mail packages with a battery in a device or with a device will have a UN3481 Sticker, meaning this package can be flown.  In some situations, these packages still get trucked for reasons beyond our control.  USPS doesn't own aircraft, so they rely on 3rd Parties to fly Priority Mail long distances.  These 3rd Parties can refuse a package or may not have space (especially during peak holiday volume) and the package still gets trucked even though it could have been flown.  

When a shipment only contains batteries and no charger or device for the batteries, these shipments will move by USPS Parcel Select Ground, UPS Ground or UPS SurePost Ground.  These packages have a UN3480 sticker meaning they move the slowest way by ground and will take longer than Priority or 1st Class Mail.  These can take up to 30 days within the US.  

If your package is lost in transit, or delayed for more than 15 Business Days (for domestic orders, allow 30 business days for international orders or batteries shipped without a charger/device), please contact Route.com (see below).  If you've opted out of Route Package Protection, 420EDC will not be held accountable for loss, damage or theft.  


Shipping is Discreet for your Orders.  Billing shows up on your credit card or bank statement as:  420 EDC

Most domestic shipments in the US take 5-7 business days to arrive, in the event the package is trucked or due to Battery Warning Sticker, packages can take longer due to misinterpretations and sorting issues around Battery Warning Stickers either due to Robotic Eye or Human Error.  UN3481 can be flown, UN3480 must move by Ground but the stickers look identical beyond this one digit difference.

There is no difference between shipping with Flat Rate vs Free Shipping should you qualify for Free Shipping.  We will include a Bonus Titanium Toothpick in a DoobTube ($8.99 Value) on these orders should you decide to help us with shipping costs incurred.  We will ship with whichever shipping method will get to you fastest at our discretion. 

Route Partnership:

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

If you experienced an issue with your order, please file a claim with Route’s team here. See the bottom of our FAQs page pertaining specifically to Route related questions. 

International Orders:

We can ship to virtually any address in the world. Note that there may be restrictions on certain products we sell, and these products cannot be shipped to international destinations. Please check with your postal service, local laws and customs controls to be sure prior to ordering.  We are not shipping to the following countries due to customs controls on our gear:  UK, Mexico, Brazil, India and Turkey. If Customs refuses an import of your order, we will not refund the order until the shipment has been returned to us and is physically back in our hands.  Please do not order if you don't wish to wait for the logistics to undo itself in such circumstances which are beyond our control.

International Customers will be charged VAT/Tax and Customs Handling fees on orders entering the recipient's destination country in order to retrieve parcels for pickup. These taxes and customs charges are the responsibility of the Customer and must be paid by the customer in advance to picking up the package.  Do not ask us to ship your package as a Gift or Under-Declare the Value to avoid these fees.  This type of request will delay your order from shipping ASAP. 

International Orders process through a 3rd Party (GlobalPost) contracted by USPS to adhere customs documentation and shipping labels to your package.  All packages exported will move through this facility in New Jersey and then be processed through an exportation facility for USPS.

Batteries alone cannot be shipped to international destinations outside the North American Continent. 

International Shipping Fees are non-refundable once an item has shipped. 

Returns Info:

No Opened & Used Returns are accepted due to the nature of the products we sell. Return policy is 14 Days, no questions asked on unused/unopened products.  Email us to arrange Return Merchandise Authorization (RMA).  Customer is responsible for return shipping fees and initial shipping fees will not be refunded, only the goods purchased.  If we send you the wrong items or defective items, we'll handle the return shipping, please contact us for return shipping labels.  If you order the wrong items and need to exchange them, the customer is responsible for shipping the items to be exchanged back to 420EDC and shipping fees on any subsequent shipments back to the customer. 

XMax & XVape devices come factory sealed from the manufacturer (Arizer seals their device inside the box), we cannot accept returns on any device that has been opened/unsealed. 

Returns Policy:

You may return any new, unopened and unused items within 14 days of delivery for a refund. There are no returns for anything we sell on our Clearance Page.  

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Warranty Support:

Warranty Support for XMax V3 Pro, Starry 4 & YllVape Angus: 420EDC will act as a warranty support liaison (reach out through the Message option on your order for XMax or YllVape support, Do Not use the Contact Us Page, Chat or email us directly for Warranty Support).  We've run into issues with our replies going to spam folders/filters, so this method notifies us to your Warranty Issue, and our Reply will be visible from within your 420EDC account if for any reason you don't get the email reply.  Customers must create a 420EDC account for XMax and YllVape Warranty Support.  If you checked out as a "Guest" when you made your purchase, please create an account using the email address used on your initial order. We may request additional documentation via video/photo through standard email channels once a successfully communicated chain of support is established.

All other manufacturer's warranty issues should be handled directly with the manufacturer.  We can help you with this process in any way that we can for all other manufacturers.

Warranty Replacements:

Should you need a warranty replacement for an XMax V3 Pro, Starry 4 or YllVape Angus, we will be sending a brand new device to you that has never been used.  We do not accept returns on these products and will not ever send a warranty replacement that has been used, refurbished, Demo or is an "Open Box" device returned by another customer.

Refused Packages:

Refused parcels sent by 420EDC are subject to a 10% restocking fee, if you refuse an order, please contact us immediately to avoid this fee being assessed.  Returns missing items or showing signs of use are subject to a 10% Restocking Fee.  Shipping costs are non refundable once an item has shipped, Free Shipping fees will be assessed on returns for refunds.  Free Shipping fees incurred on the initial shipment will be deducted from the amount refunded in addition to the 10% Restocking Fee on items used or missing parts.  Any parts/items missing from a return are subject to MSRP pricing on the items not included that were part of the initial order and will be deducted from the amount refunded.

International packages that are refused by Customs Control will be refunded when the goods are returned to our warehouse.  Please alert us to any packages refused by Customs Control so that we can waive the 10% Restocking Fee when we receive the returned package.

If you pay the $5.99 Flat Rate Shipping and your order cost us more to ship, we will deduct the difference from your order in the event that you wish to return goods for a refund.  


Lost/Damaged Parcel from 420EDC:

As mentioned above, if your package takes longer than 15 business days to arrive on a domestic shipment, please contact Route.com for support.  For international orders, please reach out after 30 business days.   

In the event of damage: The entire parcel should be photo documented by the customer and these photos need to be emailed to us (a lower resolution is OK).  Document the damaged package on all sides along with the shipping label prior to opening it.

See the above link (under Route Partnership) to file a claim for damage thru Route.com.  Review the bottom of our FAQs page which pertains specifically to Route's issues and in this instance a Damaged Package for timeframes and further instructions on filing a claim with Route for a damaged package. 

Secure Delivery Location:

It is the customer's responsibility to provide us with the most secure delivery address possible in order to prevent mail theft.  Should the customer not have a secure area where mail is received, 420EDC strongly encourages the Customer to Register for a USPS Account (via USPS website) so that "Change Delivery Instructions" can be utilized to Hold the Package at the Post Office of your choosing (a fee may apply if it isn't your local Post Office).  This should be done as soon as you see that your package has shipped via the USPS website using your tracking number for the order.  "Change Delivery Instructions" can be found under the "Status" section of your package on the USPS Tracking Results webpage for the tracking number of your order.  Once logged in to the USPS website, you can indicate where you want the package dropped by the Mail Carrier or Opt to "Hold it at Post Office" which is what we recommend for optimal security.

Packages sent via UPS can also have instructions included on the package delivery.  Create a UPS My Choice Account at the UPS website and indicate how UPS can deliver your package once you have UPS Tracking from us.  Log into your UPS My Choice Account, Input the Tracking Number and then under the package tracking select "Change My Delivery".

Customers with a USPS PO Box do not have to be concerned with this as USPS will secure your package until you pick it up.  420EDC will not be held responsible for Mail Theft.  420EDC has teamed up with Route.com for support on Lost, Damaged or Stolen packages.  Should the Customer Opt-Out of Route.com's services, 420EDC will not be responsible for this Loss, Damage or Theft. 

Should the Customer Receive the Wrong Order or Wrong Items:

We are only human and apologize for any mistakes of this nature, should they occur 420EDC will take care of the return on the wrong items/order.  Once we receive this order back, we'll get the proper gear out to you on a follow up shipment.  Contact us via the Contact Us Button or Chat for support on such matters, we'll work to rectify the matter as soon as possible.

Thank you in advance for your support of 420EDC!

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